Privacy Policy

1. Information We Collect

We collect information you provide when booking appointments or contacting us, including:

• Name and contact information (phone number, email address)
• Appointment preferences (service type, date, time)
• Health information provided during consultations (protected under HIPAA)
• Quiz responses submitted through our website

2. How We Use Your Information

We use your information to:

• Schedule and manage your appointments
• Send booking confirmations and appointment reminders via email
• Provide the medical and wellness services you request
• Respond to your inquiries
• Improve our website and services

3. Appointment Communications

When you book an appointment, you will receive email confirmations and reminders at the email address you provide. These are transactional communications necessary for service delivery, not marketing.

4. Health Information (HIPAA)

Protected Health Information (PHI) collected during your treatment is handled in accordance with HIPAA regulations and our Notice of Privacy Practices. PHI is stored securely and is only shared as required for treatment, payment, or healthcare operations, or as required by law. A full HIPAA Notice of Privacy Practices is available at our office.

5. Data Storage & Security

Your appointment data is stored on secure servers. We use encryption for data transmission and implement reasonable security measures to protect your information. However, no method of electronic storage is 100% secure.

6. Third-Party Services

We use the following third-party services:

• Resend — for sending appointment confirmation and reminder emails
• Calendly — for online appointment scheduling (subject to Calendly's privacy policy)

We do not sell your personal information to third parties.

7. Cookies & Tracking

Our website does not use tracking cookies or third-party analytics. We may use essential cookies for site functionality (such as session management for the admin portal).

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Request a copy of your health records (per HIPAA)

9. Children's Privacy

Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Wellness Center of Lakewood Ranch
5255 Office Park Blvd STE 107
Bradenton, FL 34203
Phone: (941) 702-0066